HOW DO I CONTACT A PERSONAL SHOPPER?
Our team is passionate about jewellery and is available to attend to your queries through telephone or e-mail between 10am – 7pm from Monday to Saturday.
CAN MY ORDER BE DELIVERED TODAY?
We understand your excitement after the successful purchase of jewellery and the urge to receive it as soon as possible. If you reside in Kolkata, please select “Kolkata Same Day delivery” during checkout and we will have it delivered to your home or office on the same day.
WHY HAVE I NOT RECEIVED MY ORDER?
We aim to deliver our products to our customers within 8 – 10 working days. In the unlikely event that you have not received your order in time, kindly contact us to know more about your tracking process.
DO YOU HAVE A SHOWROOM FOR VISITORS?
Yes, we have a beautiful boutique in South Kolkata. Kindly scheduled your visit with an appointment and we will be delighted to show you our collection!
WHAT OTHER SERVICES DO YOU OFFER?
Our services include personal consultation with our designer and shopping team to help you create that perfect look. We also offer jewellery customisation and cater to bulk orders.
DO YOU PROVIDE GIFT WRAPPING SERVICES?
Yes, we offer gift wrapping services to make your gift stand out from the rest! Your purchases are elegantly placed in silk pouches or wooden boxes, ribbon- tied with love and handed to you in our personalised shopping bags.
ARE THE PRODUCTS PICTURED ACTUAL SIZE?
Computer and phone screens vary in size, so it’s impossible to show an actual size image on the internet. We do however provide meticulous measurements of all our pieces.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of payment gateways such as Visa, MasterCard, Amex, Maestro and Cash on Delivery.
DO YOU ACCEPT PRE-ORDER ON JEWELLERY?
We accept pre-orders for bulk purchases and for jewellery items that require customization. All custom pre-ordered jewellery are non-refundable and delivered in time depending on the design and quantity ordered.
HOW CAN I TRACK MY ORDER?
Once your order has been successfully processed by Shi, you will receive an email confirmation with the tracking link of our delivery partner. For further queries, kindly call us at +919874840204.
HOW DO I KNOW THAT I HAVE SUCCESSFULLY PLACED AN ORDER?
On successfully placing an order with Shi, you will receive an invoice on your registered email Id along with an SMS confirmation with your order number. For further queries, kindly call us at +919874840204
HOW DO I RETURN AN ITEM FOR AN EXCHANGE OR REFUND?
Please refer to our Cancellation Policy under Terms & Conditions. For further queries, kindly call us at +919874840204.
HOW DO I CANCEL OR CHANGE AN ORDER?
To cancel your order, you may log into your account on SHI with your registered email Id and password. View your order history and select the order you wish to cancel. Please refer to our Cancellation Policy under Terms & Conditions. For further queries, kindly call us at +919874840204.
HOW DO I PARTICIPATE IN YOUR LOYALTY PROGRAM IF ANY?
We currently do not have any Loyalty programs available.
WHY SHOULD I REGISTER AN ACCOUNT WITH SHI?
Opening an account with SHI will allow you to preview your order history and give you exclusive access to discounts.
WHAT DO I DO IF I FORGET THE PASSWORD TO MY ACCOUNT?
If you have forgotten your login information. Don’t worry, simply click on the ‘Forgot my password’ link reset your password with the help of your registered email Id.
HOW DO I VIEW MY ORDER HISTORY?
To view your order history, log onto your SHI account with your registered email Id and password and click on My Account > Orders and view your orders.